Return policy and FAQ
Delivery
When will I get my order?
Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. In rare cases, it may take up to 12 to 14 days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
All prices shown on this site are including VAT for Norway and all countries within EU. An additional customs and tax fee can occur outside of EU. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
If the shipping address was correct, and the package wasn't left at the post office. Get in touch with us by email with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line by email
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns and cancellations
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us by email
Do you offer refunds?
You will receive a new product if there is something wrong with the item. Refunds instead of new product can accur in special cases. Please contact us by email with photos of wrong/damaged items and we’ll sort that out for you.
Do you offer cancellations?
Only if the product has not been shipped.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by email within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
Conflict resolution
Together, we will try to solve eventual disputes amicably. For Norwegian customers, Forbrukerrådet (www.forbrukerradet.no) can be contacted and assist in an eventual disagreement.